This document outlines the Terms of Service ("Terms") related to the USCIS Translation Acceptance Guarantee ("Guarantee") offered by Sure Translation ("Company", "we", "us", "our"). By using our services, you ("Customer", "you", "your") agree to these Terms. Guarantee: We guarantee that the translation services provided by us meet the United States Citizenship and Immigration Services (USCIS) requirements. In the unlikely event that the USCIS rejects your translation, we pledge to provide unlimited free revisions until acceptance, provided the conditions outlined in these Terms are met. Eligibility for Guarantee: To qualify for this Guarantee, you must provide us with substantial proof that your translation was rejected by the USCIS. Acceptable proof includes an official rejection notice from the USCIS that clearly states the reason for rejection is related to translation issues. The claim must be submitted within 30 days of the translation being delivered by us. Claim Submission: To submit a claim under this Guarantee, please send us an email at support@suretranslation.com with the subject line "USCIS Rejection Claim". Include in your email your full name, order number, a copy of the USCIS rejection notice, and a detailed explanation of the issue. We reserve the right to validate your claim and request additional information or documentation as necessary. Revision Process: If your claim is verified and approved by us, we will provide unlimited free revisions to your translation until it is accepted by the USCIS. Revisions will be completed within a reasonable timeframe agreed upon with you. Limitation: The Guarantee covers only the translation services ordered from Sure Translation. We are not liable for any other costs or damages, including but not limited to USCIS fees, legal fees, or any other indirect, incidental, consequential, special, exemplary, or punitive damages. Amendment of Terms: We reserve the right to modify these Terms at any time, and any such modifications will be effective immediately upon posting. Continued use of our services after any such changes will constitute your consent to such changes. Governing Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law provisions.By availing our translation services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our services. For any queries related to these Terms, please contact us at support@suretranslation.com.
Section 1 - Online Store TermsBy agreeing to these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence, or you have the age of majority in your state or province of residence and have provided consent for any of your minor dependents to use this website.You may not use our products for any illegal or unauthorized purpose. Additionally, you agree not to violate any laws in your jurisdiction, including copyright laws, when using our Service.You must not transmit any destructive code, such as worms or viruses.Violation of any of the Terms will result in an immediate termination of your access to our Services.Section 2 - General ConditionsWe reserve the right to refuse service to anyone at any time for any reason.You understand that any content you provide (excluding credit card information) may be transmitted unencrypted and may be changed to meet technical requirements. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, sell, exploit, duplicate, copy, or resell any portion of the Service or access to the Service, including any contact information on the website, without our express written permission.The headings used in this agreement are for convenience only and do not limit or affect these Terms.Section 3 - Accuracy, Completeness, and Timeliness of InformationWe are not responsible if the information available on this website is inaccurate, incomplete, or not current. The material provided on this website is for general information purposes only, and you should not rely solely on it for making decisions. It is important to consult primary, accurate, complete, or timely sources of information before making any decisions. Your reliance on the material on this website is at your own risk.This website may contain historical information that is not current and is provided for reference purposes only. We reserve the right to modify the contents of this website at any time, without an obligation to update the information. You are responsible for monitoring changes to our website.Section 4 - Modifications to the Service and PricesPrices for our services are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.Section 5 - ServicesIf you are not fully satisfied with the quality of your completed order, you may request unlimited revisions at no additional cost. We will work with you to address any issues until you are completely satisfied.Our translation services are non-refundable once an order is placed and work has begun. By placing an order, you agree and understand that you will not receive a refund once work has started. If you need to make any changes or adjustments to an existing order, please contact us as soon as possible and we will attempt to accommodate reasonable requests.We reserve the right, but are not obligated, to limit the sales and usage of our services to certain individuals, geographic regions, or jurisdictions. This restriction may be exercised on a case-by-case basis. All service descriptions and pricing are subject to change at our discretion without notice. We also reserve the right to discontinue any service at any time. Any offers for services on this website are void where prohibited.We do not guarantee that the quality of any services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.Section 6 - Accuracy of Billing and Account InformationWe reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. This restriction may apply to orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make changes to or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of the order.You agree to provide current, accurate, and complete purchase and account information for all transactions made through the website. It is your responsibility to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, to ensure the accuracy of your transactions and to enable us to contact you as needed.Section 7 - Optional ToolsWe may provide you with access to third-party tools that we neither monitor nor have control over.You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without endorsement. We shall not be liable for any damages or liabilities arising from your use of optional third-party tools.Your use of any optional tools provided through the website is at your own risk, and you should familiarize yourself with and agree to the terms and conditions of the relevant third-party provider(s).We may also introduce new services and features through the website in the future, which will also be subject to these Terms of Service.Section 8 - Third-party LinksCertain content and services available through our Service may include materials from third parties. Third-party links on this website may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, nor do we warrant or have any liability or responsibility for any third-party materials, products, or services.Any transactions or interactions you engage in with third-party websites are at your own risk. Before engaging in any transaction, carefully review the third-party's policies and practices to ensure your understanding. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.Section 9 - User Comments, Feedback, and Other SubmissionsIf you provide specific submissions at our request or voluntarily send creative ideas, suggestions, proposals, or other materials, you agree that we may freely use, edit, copy, publish, distribute, translate, and adapt them in any medium. We have no obligation to maintain the confidentiality of any submissions, provide compensation for them, or respond to them.While we may monitor, edit, or remove content that we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable, we are under no obligation to do so. You agree that your comments will not infringe upon the rights of any third party, including copyright, trademark, privacy, or any other personal or proprietary rights. Furthermore, your comments should not contain any defamatory, unlawful, abusive, or obscene material, nor should they include any computer viruses or malware that could disrupt the functionality of the Service or any related website. You must not use a false email address or pretend to be someone other than yourself, and you are solely responsible for the accuracy of your comments. We do not assume any liability for any comments posted by you or any third party.Section 10 - Personal InformationYour submission of personal information through the website is governed by our Privacy Policy.Section 11 - Errors, Inaccuracies, and OmissionsOccasionally, there may be errors, inaccuracies, or omissions in the information provided on our website or through the Service, such as service descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if necessary. We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law. It is important to note that any specified update or refresh date should not be taken to indicate that all information in the Service or on any related website has been modified or updated.Section 12 - Prohibited UsesIn addition to other prohibitions stated in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, laws, or ordinances; (d) to infringe upon our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, discriminate, or intimidate based on various characteristics; (f) to submit false or misleading information; (g) to upload viruses or any other malicious code; (h) to collect personal information of others; (i) to engage in spamming, phishing, or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Service or any related website. Violation of these prohibitions may result in the termination of your access to the Service or the website.Section 13 - Disclaimer of Warranties; Limitation of LiabilityWe do not guarantee that the use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of the results obtained from the Service. You agree that we may remove the Service for indefinite periods or cancel it at any time without notice.Your use of the Service and any services provided through it is at your own risk. The Service and all services delivered to you are provided "as is" and "as available" without any representations, warranties, or conditions, whether express or implied. We do not provide any guarantees or conditions regarding merchantability, fitness for a particular purpose, durability, title, non-infringement, or any other implied warranties.In no event shall Sure Translation, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injuries, losses, claims, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any content posted, transmitted, or made available through the Service. This limitation of liability applies regardless of whether we have been advised of the possibility of such damages. However, in jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability is limited to the maximum extent permitted by law.Section 14 - IndemnificationYou agree to indemnify, defend, and hold harmless Sure Translation and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.Section 15 - SeverabilityIf any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.Section 16 - TerminationThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Service. These Terms of Service are effective unless and until terminated by either you or Sure Translation. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.If we determine, in our sole discretion, that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Additionally, we may deny you access to our Services or any part thereof.Section 17 - Entire AgreementThe failure of Sure Translation to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this website or regarding the Service, constitute the entire agreement and understanding between you and Sure Translation, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.Section 18 - Governing LawThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Washington, United States.Section 19 - Changes to Terms of ServiceYou can review the most current version of the Terms of Service at any time on this page.Sure Translation reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.Section 20 - Contact InformationIf you have any questions regarding these Terms of Service, please contact us at support@suretranslation.com.
Due to the specialized nature of translation services, we are unable to issue refunds once an order has been placed. Our team starts working on your project immediately, incurring costs that cannot be recovered. All translated documents will be sent to the customer's email address. The email will contain a secure Google Drive link where all the relevant documents can be downloaded. For standard orders, the delivery timeline is between 1 to 3 business days from the date of order placement. Priority orders are expedited and will be delivered by the next business day following the order placement. As we deal with virtual goods and services, returns are not applicable. However, we are committed to your satisfaction. If the translated documents are not accepted by the USCIS or you find any issues, we offer unlimited free revisions within 30 days from the date of document delivery. Orders may not be cancelled after they have been placed. This is because we allocate resources and initiate costs as soon as the order is placed and assigned to our translation team.
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